Technical support
We support live websites and web services, monitor stability, resolve technical tasks and keep products ready for change. For companies in Saint Petersburg and across Russia.
StabilityCurrent tasksInfrastructure
PRODUCT STATUS System running
updated nowLive website
MONITORINGStableSSL · backup · CMS
UPTIMEService available monitoring active
WHEN WE HELP
When a project needs ongoing support.
We start with the product's current state and the task that matters now.
Regular tasks arise
A live website often needs small technical tasks each week. New features and independent changes are covered by Website improvements.
No in-house developer
Marketing and content teams need someone to answer website questions.
Errors take too long to fix
Even straightforward problems take too long to resolve.
Updates are postponed
The CMS, modules and infrastructure accumulate technical debt.
A team that knows the project
Keep project knowledge between tasks.
Technical monitoring is needed
Stability, backups, domains and certificates require attention.
WHAT WE DO
We manage the technical work.
Handle tasks of different sizes while retaining project context.
Errors
Diagnose the cause and fix the issue precisely.
CMS & modules
Check compatibility and safely install required updates.
Forms & integrations
Maintain existing forms, notifications and external services.
Content blocks
Help editors and improve publishing tools.
Security
Monitor access, vulnerable components and technical risks.
Backups
Check backup availability and restoration options.
Domains & hosting
Work with DNS, SSL, environments and provider support.
Performance
Identify slowdowns and improve loading progressively.
PURPOSE
Support is part of a website's lifecycle.
A live product evolves with the business, content and external services. Support keeps it stable and ready for the next task.
- 01Monitoring
- 02The challenge
- 03Diagnosis
- 04Improvement
- 05Validation
- 06Stability
OUR PROCESS
A clear process with retained context.
Each stage ends with a clear outcome and next decision.
- 01
Get to know the project
Review structure, access, infrastructure and limitations.
- 02
Record tasks
Organise requests and clarify expected outcomes.
- 03
Set priorities
Start with issues affecting operation and users.
- 04
Implement & test
Make careful changes and test related journeys.
- 05
Keep a history
Record completed work for future tasks.
PRICING
A clear estimate before work begins.
We estimate work by task list and priority. Urgent work is agreed in advance according to availability and effort.
STARTING PRICEFrom 2 500 ₽/hour
Complete a short brief We agree the final price and scope after reviewing your needs.
QUESTIONS & ANSWERS
What to know before we start.
What does technical support include?+
Fixes, updates, availability monitoring, CMS, integrations, domain, hosting and ongoing technical tasks.
How is work effort estimated?+
We agree the task, expected specialist hours and completion criteria before starting.
Can you work with an existing website?+
Yes. We review code, infrastructure and available documentation first.
Which CMS platforms do you support?+
Common CMS platforms and custom systems, following a project-specific technical assessment.
Can we use you for individual tasks?+
Yes. Support can be one-off or ongoing, depending on task frequency and type.
How do you handle urgent tasks?+
We assess severity and specialist availability, then agree priority, timing and constraints.
Need technical support for your project?
Discuss your needsSHORT BRIEFShort brief: Technical support.
Complete what you already know. Goal, name and contact details are required.